telus billing support - An Overview

telus billing support - An Overview

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Also, our telephone line to the home arrived down inside of a windstorm one other night time, as did our neighbors. We don't use a landline any longer, but the cable is in the street and even now linked on the home conclude. I suggested that They simply eliminate it completely. They claimed as I did not have an active landline, they might not mail a technician out to scrub up the wire in the midst of the highway.

It is currently been two months and my issue Together with the billing has not been resolved , I are already customer Telus for over twenty years which customer service is horrendous! I asked to talk to supervisor numerous many times last. She claimed she would Additionally they wanted me to Visit the shop where by I fall the mobile phone off and purchased the telephone After i informed her I did all of it online she didn’t trust me?  The cellular phone I received the box was opened and there was no Actual physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I needed to go right down to the store to get why was my box open? Why wasn’t my box sealed? Cell phone fall batteries  is extremely incredibly slow like my previous telephone was way a lot better than this thing. I feel they gave me a old cellphone is the way they treat customers with extended as they  reward loyalty ?!!! 

Have you tried out using the net Chat? Log on to My TELUS plus the the Chat icon will probably be with the reduced correct on the window. Reply the questions about what type of enable you would like then maintain replying into the bot with "I would like to talk to anyone" till the bot offers up and passes the Chat to a person.

I left Rogers to come back to Telus mainly because I considered within the assure of better service and good treatment method, but this knowledge has actually been everything but.

 As for loyalty, there is absolutely no such point any longer.  Under-going a similar point with my Telus property services.  I’m completed with them constantly growing my settlement pricing.  Likely back to Shaw when my agreement runs out.  

I'm creating to express my deep dissatisfaction With all the customer service I received although trying to clarify the details of my new deal and reductions. My current working experience has still left me sensation pissed off, undervalued, and concerned about your Telus technical support crew's All round high-quality of support.

Certainly not the encounter we wish our customers to own. Be happy to send out us a private message and we can easily talk about our solutions to obtain this settled for you personally.

I had to Call CS right now with Chat plus the Section I need to talk to is only accessible by cellphone. The CS on Chat arranged a get in touch with back again at an arranged time slot. When that Division identified as me afterwards I acquired all the things sorted out.

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I would like a phone from somebody who has some choice building power on how I am able to close my accounts and become performed with Telus.  

Observe: if The subject is not but protected by TELUS Pro Messaging, You will be offered that has a callback solution.

Looks like all we can do now is air our grievances with a community forum during the hopes of someone ready of authority can in fact do one thing about this.  

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